VATIM™ Clinic

 

It’s a VIRTUAL WEB CLINIC, where Complaints are Registered, Diagnosed and Rectified.

 

Any general issues of support are handled from here thereby bringing down the down time for some trivial and semi critical issues to some few seconds.

 

Every VAHSPL client can log in to VATIM™ Clinic with a unique ID and password from www.vahsindia.com.

 

After successful login, you can explore VATIM™ Clinic wherein he/she can

 

1.                  See VATIM™ Modules Licenses purchased.

2.                  Register the complaint or error faced in VATIM™ products.

3.                  Check the status (solved/Pending) of registered complaints.

4.                  Download the patches. (Rectified Deliverables).

5.                  See the new available Up-graded products with the feature lists.

6.                  Register valuable suggestions to enhance VATIM™ SOLUTIONS.

 

Complaint / Suggestion Registration

 

The complaint will be registered by specifying the details of the Module, Nature of error etc. On registering a Service Ticket will be automatically generated which can be used for future reference.

 

The ticket generated will intimate the Indoor Engineer through a mail / SMS and inform him about the complaint registered.

 

The history of all his/her complaints registered with the status and average service times provided by our executives.

 

Client can register suggestion’s/improvements or addition of new features with respect to the VATIM™ SOLUTIONS, which would enhance the feature list of VATIM™ SOLUTION.

 

 

Updates

 

Client will be provided a VATIM™ Clinic executable through which he/she can login at www.vahsindia.com and before registering any complaint, Client can view available all updated versions of the VATIM™ modules. It would also mention the description of rectified problem against every updated version, so that client may not need to register a complaint but download a new patch.

 

By clicking on version number client can download the patch, which will contain all the required files with README.TXT.

 

After successful download, VATIM™ Clinic executables will take care to execute the SQL script (If any) and copy all the required files to respective PC.

 

Similarly, before registering any Suggestion, client can view all the available up-gradation with the features available so that client may have the same feature available, which he/she is going to suggest.